Returns and refunds

Your rights under the Consumer Guarantees Act

If a product is faulty, not as described, or doesn't do what it's meant to, you're entitled to a repair, replacement, or refund under the Consumer Guarantees Act 1993. These rights can't be excluded. Contact us and we'll put it right.

Faulty or incorrect items

If your order arrives damaged, faulty, or isn't what you ordered, contact us within 3 days of delivery. We'll arrange a repair, replacement, or refund, and cover return shipping on faulty or incorrect goods.

Change of mind

Returns generally accepted, at Roadmaster Cases' discretion, if the item is unused and in original packaging. Return shipping is at the customer's cost, and the refund is issued once the item is received and checked. Get in touch to discuss, but the final decision is with Roadmaster Cases.

Custom and made-to-order items

Custom foam inserts and custom-built cases are made to your specification and can't be returned for change of mind. Your Consumer Guarantees Act rights still apply if the item is faulty or not made as agreed.

Pelican guarantee

Pelican cases are guaranteed for their lifetime against breakage or defects in workmanship. If a Pelican case fails under that guarantee, contact us and we'll help with the claim.

How to return an item

1. Contact us at online@roadmastercases.co.nz or call 09-274 4021 before sending anything back.
2. We'll confirm the return and give you the address and any reference needed.
3. Pack the item securely so it isn't damaged in transit.

Refunds

Approved refunds are made to your original payment method. Once we've received and checked the returned item, refunds are usually processed within 5 business days. Your bank or card provider may take a little longer to show it.

Questions

For anything about returns or refunds, contact us at online@roadmastercases.co.nz or call 09-274 4021.